Help Centre

VT Markets is a regulated Forex broker, providing traders access to the global Forex market through top tier FX liquidity providers. With VT Markets, you will experience super-fast Forex execution, as well as interbank grade, RAW ECN spreads. We give clients access to Forex markets through stable Forex trading platforms including MetaTrader 4, WebTrader and multiple mobile trading apps for iPhone and Android devices.

With VT Markets, you can trade a multitude of Forex, Commodities and Indices markets all from our industry leading MT4 platform.

VT Markets is a CIMA regulated Forex Broker

Under Cayman Islands Monetary Authority (CIMA) regulation, VT Markets guarantees absolute transparency across all Forex trading operations.

A strategic partnership with Equinix provides VT Markets with a fibre optic network solution which connects our Forex trading servers worldwide. This guarantees lighting fast execution on every trade.

Due to CFTC regulation, US traders are unable to trade with non US brokers. CFTC regulations mean that VT Markets is unfortunately unable to accept clients based in the US. Traders from all other countries are welcome to apply.

VT Markets is a true STP/ECN Forex broker. This means that we aggregate the best bid and ask prices from deep liquidity pools in the underlying FX market. These prices are provided by the top tier investment banks listed on our home page, including J.P.Morgan, HSBC, RBS, Credit Suisse, Citibank, Nomura and Goldman Sachs.

While we welcome clients from all over the globe, unfortunately we are unable to service clients from the following countries:
Afghanistan, Australia, Belarus, Burma, Burundi, Canada, Central African Republic, Democratic Republic of the Congo, Eritrea, Iran, Iraq, ISIL (Da’esh) & Al-Qaida, Lebanon, Libya, Mali, North Korea, Republic of Guinea, Republic of Guinea-Bissau, Russia, Spain, Singapore, Somalia, South Sudan, Sudan, Syria, Taiwan,Tunisia, Ukraine, United States of America, Venezuela, Yemen, and Zimbabwe.

To open a FREE VT Markets MT4 demo account, click ‘Demo Account’ button at the top right hand corner of every page. Simply fill in your details and submit the form. You will then be able to instantly download MT4 and start learning to trade Forex.

Each VT Markets MT4 demo account lasts for 90 days before your login will expire. We encourage our new traders to demo trade until they are comfortable with both the VT MarketsMT4 platform as well as their own trading strategy. If you require a non-expiring demo, please don’t hesitate to send us an email.

To open a VT Markets MT4 live account, click the ‘Live Account’ button at the top right hand corner of every page. Complete the forms, provide the required documentation for proof of identity and once approved, your new account details will be emailed to you.

The online forms required for a live Forex trading account are fast and easy to complete. If you submit the accompanying required proof of identity documentation when you submit the form, you can be set up and trading within 24 hours.

To open a live Forex trading account, VT Markets’ AML and CT regulations require some proof of identity documentation to be submitted alongside your application. Using a smartphone, digital camera or scanner, simply email us a clear picture of the required documents to [email protected]

There are ZERO account opening or maintenance fees on all VT Markets live Forex trading accounts. This ensures that you are able to fund and trade your capital at your own pace with no pressure from VT Markets.

VT Markets’ clients can fund their account in a number of ways all found on our deposit page. Please click the button next to your required funding type and log into the secure VT Markets’ client portal to finalise your deposit.

The minimum deposit that VT Markets can accept are $200. Just remember that you can open and keep a live Forex trading account with a $0 balance.

The first time you use a credit card for deposits into your live MT4 trading account, it must first be verified. you will be able to use your credit card to deposit after it passes your bank’s 3D-verification.

VT Markets’ clients can withdraw funds from their account online. Simply log into the secure VT Markets’ client portal to complete your withdrawal.

VT Markets does everything it can to make sure our clients receive their funds the same day that they make their withdrawal request. For withdrawals received prior to 19:00 AEST (09:00 GMT), the request will be processed on the same business day.

VT Markets does not charge any internal fees for deposits or withdrawals. However, please note payments to and from overseas banking institutions may attract intermediary transfer fees from either party which are independent of VT Markets.

You May discover the difference between a Standard STP and RAW ECN account on separated introduction pages under Trading – Accounts.

The maximum Forex leverage VT Markets may offer is up to 500:1. You may request a change of leverage from your Client Portal.

Simply log-in to the secure VT Markets client portal, click the ‘My Accounts’ button in the left hand menu, find the MT4 account you wish to change leverage on and click the small gear cog icon that is within the table to request a change.

If after comparing our Forex Trading accounts, you require your live MT4 trading account to be changed between Standard STP and RAW ECN, simply contact us by phone, or email us at [email protected]

Daily account statements will only be emailed to you on the days that your MT4 trading account has experienced trading activity. You will also receive a monthly account statement on the first day of every new month regardless of trading activity.

VT Markets will close your position automatically via a margin call If your Margin Level drops to 50%. If your Margin Level drops to 50%, then your position will be automatically closed via a margin call.

Holding both an open long and short position in the same Forex currency pair at the same time (otherwise known as hedging) is permitted on all live VT Markets MT4 accounts.

Inside your VT Markets MT4 platform, select Tools > Options, then select the Server tab and then Change. For security reasons, if you have forgotten your password, it can only be reset by the VT Markets Support team. Please call or email [email protected]

Inside your VT Markets MT4 platform, select Tools > Options, then select the Server tab and then Change. From here you can use your master password to create an investor password by ticking the change investors password box.

Under VT Markets’ partnership with MetaQuotes, VT Markets offers Forex, Commodities and Indices trading on the industry leading MetaTrader 4 platform. The VT Markets MT4 platform becomes even more powerful once it is connected to deep FX liquidity pools via the custom made oneZero™ MT4 Bridge, increasing execution speed and price transparency for all clients.

VT Markets offers its traders the official MT4 mobile app, allowing you to trade anywhere, anytime. Gain fast and stable access to your Forex trading account via the official MetaQuotes mobile application. This app is available across all mobile platforms including both Apple and Android.

VT Markets offers the cloud based, official MT4 WebTrader Platform to all our clients. Gain fast and stable access to your MT4 trading account from any web browser window, wherever you may need to manage trades from.

Unfortunately, we do not offer MT4 on Mac devices.

VT Markets’ servers run on the GMT+2 time zone. This can be found in your Market Watch time on your MT4 trading platform. If you use an Expert Advisor (EA) which requires the GMT offset to be manually entered, please check that this has been completed.

The trading platform time cannot be changed via the VT Markets MetaTrader 4 (MT4) interface. If you download and install custom indicators that claim to do this, you will have problems with some platform settings as our servers will no longer line up with yours.

The ‘ask’ price is that at which sellers are willing to go short a Forex currency pair. It is otherwise known as the ‘offer’. The ‘bid’ price is that at which a buyer can go long a Forex currency pair.

By default, the VT Markets MetaTrader 4 platform displays the bid price. If you wish to also display the ask price, right click your chart, select ‘properties’, go to the ‘common tab’ and check the ‘show ask line’ box.

If you can’t see all the Forex, Commodities and Indices symbols that VT Markets offers in your Market Watch, they may just be hidden. Simply right click anywhere inside the Market Watch and select ‘show all’.

Inside the Market Watch window, right click on the specific Forex currency pair you are looking for and select ‘specifications’. This will bring up all contract specifications for the Forex currency pair which includes both long and short swap rates.

This is because a swap involves pushing back the value date on the underlying futures contract and on Wednesday this date changes from Friday to Monday. Swap is therefore charged for the extra 2 weekend days.

If you are seeing this message on a Live account, this means you have entered an incorrect login or password. Simply contact us and we will instantly reset your password.

If you are seeing this message on a Demo account, your 30 day license may have expired. Either move to a Live account, or contact us for a non-expiring demo account.

When trading in MetaTrader 4 (MT4) and the ‘Trade Context is Busy’ message appears, it generally means that it is trying to process two orders at the same time. To resolve this issue, simply close and reload your MT4 trading platform.

If you are an existing client and wish to create an additional MT4 account login, please complete the form on our request an additional MT4 login page. We allow for a maximum of 5 logins per client.

If you require another VT Markets MT4 platform for another computer, simply contact us and we will email you another MT4 installation file for you to use on as many different computers as you please. Remember the official MT4 WebTrader platform allows you to access your account from any web browser, anywhere, anytime.

The VT Markets Islamic account has been designed only for forex traders who are unable to receive or pay swaps due to their religious beliefs. VT Markets offers Islamic accounts to give traders of the Muslim faith fair and transparent access to global markets.

In order to open a live Islamic account, Muslim clients must complete a simple online application form and provide the requested ID documents.

As soon as our accounts team opens your live VT Markets Islamic trading account, clients can initiate their first deposit by simply going to our secure Client Portal. The Client Portal allows the client to choose their preferred deposit method.

We have separate accounts which never mingle with conventional funds. All clients funds are held in a segregated account with Australia’s AA rated Commonwealth Bank of Australia (CBA).

VT Markets clients can request withdrawal of their funds anytime by accessing their Client Portal and lodging a withdrawal request. All withdrawal requests will be processed within 1-2 business day.

All Muslim clients who use a VT Markets Islamic account will be charged Standard STP spreads and the daily administration fee.

VT Markets charges Standard STP spreads or RAW ECN spreads on all Islamic accounts.

There are no swap or interest charges. We charge an admin/agency (Wakeel) fee justifiable for administration related expenses to manage your account.

The client places the trade and VT Markets transfer the trade to a liquidity provider where the trade takes place in the underlying interbank market. This means that the client’s trade always has an effect on supply/demand as it is a position in the real market. We can prove the actual currency trading through our liquidity providers. Clients can be assured that they are trading real prices and affecting prices via supply demand with their own positions. The client is always responsible for the effect that his order has on the underlying market. Positions, even small during times of low liquidity, can move the market. The client has full ownership of his trade and its effect.

In order to provide fair and transparent access to global markets, VT Markets has to pass on the costs associated with maintaining their open positions. All our liquidity providers charge certain fees to keep positions open and this cost is passed onto clients via the daily Administration fee.

VT Markets calculates all administration fees exactly at 0:00 platform time on all open positions on all Islamic accounts. The administration fee itself is then applied at 1:00am platform time.

VT Markets guarantees absolute transparency in trading. All our trades are passed to liquidity providers. Whether you trade Forex, Commodities or Indices, with our Islamic account you can be assured that your trades are passed to the underlying market and thus be assured your trading and trading exposure real; a basic requirement that makes our Islamic account Shariah compliant.

If a broker does not use LP’s to access the interbank market then they are a market maker and there is a direct conflict of interest between broker and trader. The account balances of all these different currency denominations are held within our segregated bank account. In our case this is with the Commonwealth Bank of Australia (CBA). These funds then allow the client to trade up to 50 currency pairs via our liquidity providers. Yes there is always possession and we serve on your behalf as agent (Wakeel) to take possession on your behalf. This is also known as A-Book broker model.

VT Markets doesn’t provide any loan to clients. VT Markets provides margin trading where all trade financing is provided by Liquidity Providers who then charge VT Markets Administration Fee.

The Administration fee is then passed onto clients via MT4 platform.

Is the administration fee and spread a justified charge on the VT Markets Islamic account？

VT Markets offers a legitimate service for which they can charge fees. There is no substitute for interest or swap charges as in conventional accounts.

The relationship between VT Markets and the client is that of Wakalah/agency. VT Markets being the agent that manages the accounts and charges an Administration fee based on a signed mandate. The relationship between the liquidity providers and VT Markets is that of Qardh (Loan) which is managed under a signed mandate by VT Markets. The account holders do not sign a mandate with the liquidity provider and have an agreement only with VT Markets. The actual trading is referred to as Bay al-Sarf (currency trading).

To check VT Markets’ latest promotion offer, please visit https://www.vtmarkets.com/it/promotions/.

Clients are not allowed to participate in multiple promotion offers at the same time. However, there are exceptions, please read the terms and conditions carefully before participating any offers.

VT Markets may offer special offers to you via email from time to time. If you receive our email, you qualify. You may contact us via Live Chat or email to learn more about these offers.

You may lose all/partial of your credit bonus when you try to withdraw your fund. Please make sure you read and understand the terms and conditions of the offer you participate in before submitting the withdrawal request.

To remove your bonus, please go to https://www.vtmarkets.com/opt-out/ and submit an opt-out form. We will process your request within 1-3 business days.